A functional printer is more of a necessity than a luxury for businesses these days. At workplaces, printers work in conjunction with computers to perform a multitude of tasks. The close connection between the two can be gauged from the fact that without
A disconnected printer can land a company into a difficult situation on any given day. The importance of printouts for companies needs no special mention. A printer can go offline abruptly at any point in time. In such situations, like most users, you are more likely to wonder, “Why is my HP printer offline?”
The sound knowledge of the factors that can lead to the loss of connectivity of printers is your best bet to deal with such situations without fuss. Read on to know more about it in detail.
why does my HP printer keep going offline ?
A loss of connectivity between a printer and a computer also leads to a loss of communication between both the devices. As a result, your printer will not be able to work in tandem with your computer. Normally, a message indicating that the printing hardware has gone offline flashes on the computer to inform a user about it.
From an issue with connectivity to a flaw with your printer, there can be numerous factors behind it. By performing some checks, you will be able to identify the actual culprit which is responsible for it.
Take a look at your connection
Are you using a wired printer or a wireless printer? Both the printers work differently in collaboration with a PC. A wired printer needs cable to connect to the computer. As far as the connectivity is concerned, the hardware involves a network cable which connects a printer to a router and a USB cable which connects a printer with a computer.
As a standard rule, you need to verify if the cable wires are connected and are working properly. The best way to find it out is to swap the cables to ports alternately.
However, the process to verify the status of connectivity can be a little tricky in case of wireless printers. The primary reason for it is the fact that it necessitates the printer to be brought to the set-up mode before performing the other steps. Select the ‘network settings’ option.
Next, press the option which says ‘confirm network settings’. This simple step will keep you abreast with the latest information about the network setting on your wireless printer. For a detailed breakdown of the connection, click on the ‘start’ option to get a print out of a status sheet.
Restart your printer
Sometimes the connection may just be fine but the printer still shows offline. In such situations, a simple trick to bring your printer back on track is to consider restarting your machine. When you restart a printer, it starts looking for available devices after a fresh reboot. As a result, it is more likely to read and connect to a new device in quick time.
Look for ongoing printing jobs and clear them if there are any
If your printer has a document on queue, it can get stuck and show the message that it is offline. It is important to ensure that you do not leave a document in a printing queue before signing out of your printer. You can fix this issue easily by pressing the ‘cancel all documents’ option. This will help you get rid of the printing jobs in a queue.
Uninstall your printer and then reinstall it
If you do not find any of the above flaws with your printer, chances are something may have gone wrong with the software which connects a printer with a computer. The only way to mend it is to remove the printer software from your computer completely and then install it back again.
Removing your printer from your computer is easy. All you need to do is locate the ‘devices and printers’ option in the control panel and then click on it. Next, you need to right click on the model of your printer from the list and then choose the option ‘remove’.
Wait for some time and sit tight until your computer removes your printer completely. Now that you have uninstalled the printer from your computer, you need to reinstall it to resolve the issue. To do so, you need to connect your printer with your computer. You can use a USB cable for the purpose if you happen to use a wired printer.
For a wireless printer, there is a separate procedure to accomplish this task. Before going ahead with the steps, make sure that the printer is switched on. Now go to your computer settings and choose ‘change PC settings’. Next, open ‘PC and devices’ and choose ‘devices’. Select the option that says ‘ add a device’ followed by the model of your printer from the list of available printers. This should start the reinstallation of your printer and connect it with your computer in some time.
OS related issue
Have you upgraded the operating system on your computer from Windows 7 or 8 to Windows 10? If yes, then this can lead to connectivity issues between a printer and a computer. A printer driver is a software which helps the hardware of your printer to communicate with your PC. Migrating to a new operating system can translate into the installation of the compatible printer driver software.
Also, it is necessary to keep an eye out for the printer updates. For HP printers, this is easy to monitor. Visit the official website of HP and check if there is an update pertaining to the driver software of your printer.
Contact us for technical assistance
The loss of connectivity between a printer and a computer can happen due to familiar as well as unfamiliar issues. Regardless of the problem, the key to fix it is to diagnose it in the first place and then follow the troubleshooting steps to address it. Our technicians have both expertise and experience to help you resolve the connectivity issues with regard to the HP printer. If you are unable to mend it yourself, reach out to us. Our technicians are happy to help!