The high-end printers from HP come pre-loaded with special features. However, as is the case with most printers out there, HP printers are also prone to developing issues in the long run. One major issue which most users come across in the course of using their printer is the printing hardware going to the offline mode.
When HP printer says offline on the screen, it can bring one’s printing activities to a grinding halt. Because printers are a necessity in daily life, people look for ways to resolve this issue as soon as they can. This is important from the standpoint of having a printer back to its functional mode.
Have you encountered this issue and are looking for ways to fix it? If yes, the good thing is that you can resolve the issue by following a few troubleshooting steps. However, it will depend a lot on the kind of operating system which you are using on your computer. For the sake of convenience of those who are using Windows 7, 8, and those who are using Windows 10, the troubleshooting steps have been listed below separately.
why does my HP printer say offline
Steps to bring your HP printer online
For Windows 7 and 8
- Click on ‘Start’ and go to the Control Panel.
- Now look for the icon of the printer which you want to set as online. Double click on the icon. Thereafter, you will see an icon on the computer screen with a list of the printing jobs.
- On the pop-up window select the ‘printer’ option and then uncheck the option ‘Use Printer Offline’. Once you perform this step, the printer will go to online mode from offline mode.
- In case you do not find the ‘Printer’ icon, look for the ‘Use Printer Offline’ option. Uncheck the small box next to this option and then select ‘OK’.
Alternatively, you can also try the following steps.
- Start->Control Panel->Administrative Tools
- Services->Print Spooler. Make sure that it is on automatic mode.
- If the above step does not work, go to network and reinstall the driver for your HP printer.
- In case you have connected your printer to your computer via a USB cable, make sure you detach the former from the latter to abort the connection.
- Now follow this root? Hardware and Sound-> Devices and Printers->Right click on the printer icon-> Remove Device. This will remove the printer from your device.
- When the removal of the printer from your computer machine is complete, restart your computer.
- Visit the official website of HP. Click on HP support, followed by Software & Drivers. Look for the driver printer software from the list which matches with the model of printer you have.
- Follow the instructions on the website of HP to complete the installation of the software. Be careful if you are using a USB cable. Connect the cable to your device only when you see an instruction asking you to do so on the website of HP.
- Try to get a print and check if the problem still persists. If the problem still persists, go to the next step.
- Perform a system restore to the date until which the printer was working fine in conjunction with the computer.
For Windows 10
- Turn on your computer with Windows 10 OS and connect it to your printer.
- Navigate to the start menu and choose the option ‘Drivers and Printers’.
- From the list which appears on the screen, select the option ‘HP printer offline’.
- Look for the offline status on the screen. When you see it click on the option and choose ‘Printer option’.
- Uncheck the box next to the option for using the printer offline.
After trying these steps, you will be able to get your offline printer to online mode. Alongside, it is a good idea to adopt the practices that can help you in preventing this issue altogether. Think about adopting the practices given below.
Important points to remember
- It is important that your printer reboots properly every time you use it. To do this, power off your printer and then power it on again. Let it remain in the switch off mode for some time. This will enable your printing machine to reboot and operate properly.
- One of the important factors to consider in your endeavour to keep the printer on the online mode is to focus on its network connectivity. Ensure that your printer is properly connected to your computer. Your best bet to know this is to look for the green light in the backside of your HP printer.
- If you are on Windows 10, you need to make sure that your account is configured to manage printer rights.
- Download the latest drivers on your device from the official website. Avoid downloading the drivers from other sources.
- Windows 10 comes with an in-built wireless printer offline trouble-shooter. You can access this tool on your PC by typing the name of the tool in the search box and by hitting the enter key thereafter. When it comes up, the next thing you need to do is to select ‘troubleshooting’ when it appears on the window. Next, select the option ‘Use a printer’ under ‘Hardware and sound’. Make sure you follow the prompts along with the on-screen instructions to resolve the issue without any hassle.
Reach out to us
As you must have come to know by now, the above steps are useful in resolving the offline issue with your HP printer. However, they involve a number of technical details and if you are not accustomed to operating a computer, you may land in a clueless situation.
If you are facing an issue in performing these technical steps, or if you have not been able to get the solution despite trying out all the steps, consider getting in touch with us. Our technicians will diagnose the problem by performing some checks and offer the best possible solution so you are able to use your printer in the same way in which you were using before.
If your printer has a problem, our expert technicians have a solution to it. Without a further delay, call us now for technical assistance.